What's the process for getting my suit serviced,
Its pretty simple. Complete the form on our Kokatat Service page. Package up your suit and send it to our Wokingham address at the bottom of this page. We'll email you back as soon as we receive your suit.
Do I have to pay for my service before I send you my suit.
No. We'll send you an invoice and payment details once we've received your suit.
What's best way to send you my suit.
Find a large shoe box or wrap it in several layers of Amazon plastic shipping bag. Royal Mail Tracked 48 "Medium Parcel" is a good service, they'll usually collect from your house - https://send.royalmail.com/
Do you offer servicing outside the UK.
If you are outside the UK please email before returning your suit to us
Do you service other brands apart from Kokatat
Just Kokatat
Do you offer a guarantee on your work
Yes we offer a 12 month warranty on our servicing.
Thanks for your awesome servicing but my suit came back with lots of patches, is this this usual?
This can happen, after a gorse infested portage or a barnacle rock interaction, for example.

Frequently Asked Questions